Dunvegan Castle Guide & Visitor Assistant

We are looking for Castle Guides & Visitor Assistants to join our team and welcome visitors during the season. Your daily tasks will vary from answering visitors’ questions and sharing your knowledge about the castle and its history, to ensuring the safety of the castle and its collection, overseeing crowd management and visitor flow in the castle. This role is varied and involves taking groups on castle guided tours, queue busting at the Castle Ticket Office and some cleaning duties.

We expect you to be a welcoming, self-motivated, and practical individual with the ability to remain calm under pressure and manage high visitor volumes while at the same time ensuring the castle collection is secure and reducing the possibility of any damage caused by visitors inside the castle. The ideal candidate will have excellent front of house and communication skills. Training will be provided regarding the castle, its history and collection, IT systems, but a personal interest in Highland history in general is desirable, especially as you will be asked questions by visitors.

Requirements

QUALIFICATIONS:

• -        Experience in a customer-focused position in a dynamic working environment

• -        Strong interpersonal and communication skills.

• -        Good general education (GSCE or equivalent).

• -        Cash handling and till experience. Training will be provided.

• -        A valid driving license.

DESIRED SKILLS:

• -        Customer-focused personality with strong interpersonal and communication skills.

• -        Interest in history, conservation, and historic buildings      

• -        Ability to multi-task and resolve issues under pressure.

• -        Adaptability. This is a varied and interesting role which requires a flexible approach.

• -        Some experience working in a cultural or heritage environment.

• -        A foreign language skill is not required but is desirable.

If this sounds like you, please email your CV and a covering letter explaining why the appointment interests you and how your experience and qualifications match the role profile to jobs@dunvegancastle.com